Reward program


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REWARD FAQ:

1. WHAT IS THE FANJOY LOYALTY PROGRAM?

The Fanjoy Loyalty Program allows fans to earn *Fancoins* that can be redeemed for Fanjoy products and to earn other perks! You can win Fancoins by making purchases on the Fanjoy website or doing any of the tasks listed in the program. Feel free to redeem your Fancoins at any time or save them for a big prize!

2. WHO CAN JOIN THE PROGRAM?

The Program is open to anyone worldwide, but is limited to one (1) account per individual. You must be at least 18 years old to purchase. If you’re younger than 18 years old, you must have the permission of a guardian to the age of majority in the Member’s jurisdiction of residence, whichever is older, for their personal use only.

3. HOW DO I JOIN THE PROGRAM?

Eligible individuals may enroll in the Program by creating an account, or by logging in to an existing account, on WWW.FANJOY.CO and agreeing to the PROGRAM TERMS. You may be required to provide your full name, mailing address, email address, and date of birth and to create a password in order to create an account.

4. WHAT AM I AGREEING TO BY JOINING THE PROGRAM?

By joining the Program, you agree that you have read, understand and agree to be bound by the PROGRAM TERMS and by any changes or modifications we may make to those program terms and conditions. You also agree to receive program-related emails from us, which you have the right to unsubscribe from if you wish.

5. WHAT ARE THE TERMS OF THE PROGRAM?

Please refer to the PROGRAM TERMS for the full list of Program terms and conditions.

6. HOW WILL YOU USE THE INFORMATION I PROVIDE THROUGH THE PROGRAM?

The personal information collected from you in connection with the program is subject to our PRIVACY POLICY

7. HOW DOES THE PROGRAM WORK?

The Program has 4 main Tiers – Fan (Tier 1), Super Fan (Tier 2) Mega Fan (Tier 3) and Ultra Fan (Tier 4). As you advance to the next main Program Tier, the faster you can earn Points to unlock Rewards. Rewards can be used towards FANJOY products available on www.fanjoy.co.

8. WHAT ARE THE PROGRAM TIERS?

The Program has 4 main Tiers – Fan (Tier 1), Super Fan (Tier 2) Mega Fan (Tier 3) and Ultra Fan (Tier 4).

9. WHAT ARE THE REWARDS?

Each Tier has its own *Fancoins* earning rate and Rewards available while in that Tier:

Fan (Tier 1): Spend $1 and earn 1 Fancoin

Super Fan (Tier 2): Spend $1 and earn 2 Fancoins

Mega Fan (Tier 3): Spend $1 and earn 3 Fancoins

Ultra Fan (Tier 4): Spend $1 and earn 4 Fancoin

10. HOW DO I EARN FANCOINS?

You can earn Fancoins by logging in to your account and then making qualifying purchases or taking qualifying actions. We may also, at our sole discretion, provide additional Fancoins in connection with certain transactions and promotions.

You may earn Fancoins for dollars you spend on each qualifying transaction on www.fanjoy.co, excluding federal, state, and local taxes, shipping charges, employee or other discounts, merchandise credits, or any Rewards or other awards. Some purchases may be excluded from the Program, at Fanjoy’s discretion.

Some actions may require additional disclosures by you in order to qualify. Birthday Points are earned only if you provide your birthday information at least 1 month prior to your birthday date.

11. HOW DO I QUALIFY FOR EACH PROGRAM TIER?

Program tiers are based on your qualifying purchases and actions in a rolling 365-day period. For the 365-day period after which you join the Program and/or enter a new Tier, you will earn Fancoins from your qualifying purchases and actions based on the rate for that Tier. Your Tier level for the subsequent annual period will be based on Fancoins you earn from your qualifying purchases and actions, starting the first day after your enrollment and/or entry into a new Tier and ending on or around Day 365. On Day 366, you may be placed in a different Tier depending on the number of Fancoins you earn in the immediately preceding 365-day period, and your spend and actions register will be set at zero.

12. HOW DO I REDEEM FANCOINS FOR REWARDS?

You may redeem Fancoins upon reaching the following Fancoin minimums:

500 Fancoins = $5 off coupon

1,000 Fancoins = $10 off coupon

2,500 Fancoins = $25 off coupon

10,000 Fancoins = $100 off coupon

You may redeem Fancoins for eligible Rewards by signing into your account. To redeem Fancoins for a Reward, you must have a valid physical address linked to your account. Rewards may only be redeemed for Fanjoy products available on FANJOY.CO

unless expressly authorized by Fanjoy. You cannot combine Rewards with any other coupon or promotion. Rewards cannot be exchanged or returned for another product or service or a monetary refund. Fancoins used to redeem a Reward will be deducted from the total Fancoins available in your Member account; however, you will remain in your current Tier for its entire 365-period even if you use Fancoins in your account. Fancoins may not be used toward purchases of gift certificates, charitable items, promotional value sets, sales tax, or shipping charges. Credits from multiple accounts may not be aggregated unless authorized by Fanjoy. Taxes on Rewards may apply where required by law. Any tax liability, including disclosure, is the sole responsibility of the Member.

13. WHEN WILL MY FANCOINS BE AVAILABLE?

It may take up to 7 days for eligible purchases or actions to post to your account. It may take 24 hours for you to be able to redeem Fancoins once rewarded.

14. HOW DO I CHECK MY MEMBER ACCOUNT STATUS?

You can check your membership level and account status by logging into your account on FANJOY.CO AND going to the “Loyalty” section on your dashboard.

15. WHAT IF MY FANCOINS ARE NOT SHOWING IN MY ACCOUNT?

If you have concerns that a purchase or other action was not properly applied to your Member account, you should contact Fanjoy Customer Service at hello@fanjoy.co and provide your name, address, phone number, and email address associated with your account, the date of the alleged purchase or action, and the issue(s) you encountered. This email must be sent within forty-five (45) days after the alleged purchase or action took place. We are not responsible for late notifications regarding purchases or actions not being credited to a Member account.

16. DOES MY MEMBERSHIP EVER EXPIRE?

While your membership may remain open, Fancoins will expire after twelve (12) months of inactivity, a period in which a Member earns no Fancoins, makes no qualifying purchases, takes no qualifying actions, and redeems no Fancoins.

17. CAN MY MEMBERSHIP BE REVOKED?

Your membership may be revoked by Fanjoy, in its sole discretion, at any time. Any abuse of the Program; failure to follow any of these Terms; membership inactivity for more than twelve (12) months; misrepresentation; or conduct that may be detrimental to Fanjoy or our interests may result in the revocation of your membership and make you ineligible for further participation in the Program. If, in Fanjoy’s sole discretion, we suspect fraud, misrepresentation, abuse, or violation of these Terms, we also have the right to take appropriate legal action.

18. WHAT HAPPENS TO MY FANCOINS IF MY MEMBERSHIP IS REVOKED?

If your membership is revoked, any Fancoins or Rewards in your account or available to you prior to such termination will automatically expire, and your access to the Program and its features will automatically terminate, in Fanjoy’s sole discretion.

19. CAN THE PROGRAM BE MODIFIED OR TERMINATED?

Yes. Fanjoy may, in its discretion, cancel, amend, modify, restrict, and/or terminate the Program, the Program Terms, or any aspect or feature of the Program, at any time without prior notice, even if such changes may affect Fancoins already earned and/or the value of Rewards already accumulated and/or the ability to redeem Rewards.

20. WHAT HAPPENS TO MY FANCOINS IF THE PROGRAM IS TERMINATED?

If the Program is terminated, any Fancoins or Rewards in your account or available to you prior to such termination will automatically expire, and your access to the Program and its features will automatically terminate, in Fanjoy sole discretion.

21. HOW DO I UPDATE MY MEMBER ACCOUNT INFORMATION?

To update your Member account information, you must log in to your FANJOY.CO Account. Once logged in, you can update your Member information on the Account Dashboard by clicking on the “Account Information” and “Address Book” tabs.

22. WHAT DO I DO IF I FORGOT MY PASSWORD?

If you have forgotten your password, go to the Log In page and click on the “Forgot Password” link. You will then be prompted to enter the email address associated with your FANJOY.CO ACCOUNT and a temporary password will be emailed to that email address. Follow the prompts in the email to create a new password.

23. HOW DO I TERMINATE / CANCEL MY PROGRAM MEMBERSHIP?

If you decide you want to terminate your membership, the best choice would be to discontinue using it. There isn’t a way to terminate the program membership without disabling your customer account. If you still want to disable, please email HELLO@FANJOY.CO

STILL HAVE QUESTIONS? CONTACT CUSTOMER SERVICE VIA EMAIL AT HELLO@FANJOY.CO.