Privacy policy


Last Updated: January 26, 2018

Fanjoy Co. (“Fanjoy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how Fanjoy collects, uses, discloses, and secures information about you through our website at (the “Site”), and our related web sites, networks, applications, mobile applications, our electronic communications, including email and text messages, and other services provided by us (together with the Site, the “Service”). By using the Service, you consent to the processing of your information as set forth in this Privacy Policy, now and as amended by us.

In providing the Service, we collect and obtain information about individual consumers (“you” or “End User”) to, among other things, provide you with access to our e-commerce platform that allows fans to purchase merchandise relating to artists and influencers they admire. This Privacy Policy is incorporated into and is subject to the Fanjoy Terms of Service. Capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Fanjoy Terms of Service.


Fanjoy collects information from and about users of the Service in a variety of ways. This information includes:

Information You Provide. We collect information you provide when you use the Service or otherwise communicate with us. If you register an account with us, we will collect the information you provide, such as your name, email address, and phone number. We will also collect any information you submit through your use of the Service. For example, if you are an End User, the information you provide can include your messaging history and any information included in your messages via the Service. We may also collect information through your communications with our customer-support team.

Device, Mobile and Usage Information. Like most online services, we automatically receive standard technical, information when you interact with our Service including browser and device information such as unique device identifiers, mobile phone carrier, internet protocol (IP) addresses (which may identify your general geographic location), browser types, and the date and time of your interactions. We also receive information about your interactions with our Service, such as which website pages you visited and how much time was spent on the page.

We may collect this information using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable us to personalize your experience on the Service, maintain a persistent session, passively collect demographic information, and monitor advertisements and other activities. Our Service may use different kinds of cookies and other types of local storage (such as browser-based or plugin-based local storage). We may also use software development kits (known as SDKs) or mobile advertising identifiers (for example, an “IDFA” on Apple mobile devices or an “Advertising ID” on Android mobile devices), which function similarly to cookies on mobile devices. You may reset your IDFA or Advertising ID in the settings on your mobile device.

Do Not Track. Currently, the Service is not designed to respond to “Do Not Track” signals sent from your browser. For more information more about “Do Not Track,” please visit

Information from Other Sources. We may obtain information from third parties and sources other than the Service, such as our partners and advertisers.


We use information (including your personal information) in a variety of ways to provide our Service and to operate our business, including the following:

Service Related Usage. We use the information we collect about and from you for a number of purposes, including:

providing and supporting the Service,
verifying your identity,
analyzing how you use the Service,
tailoring features and content to improve your experience with the Service,
personalizing your experience with the Service through products, services, and advertising
(including for third party products and services) that are relevant to your interests.

Communications. We use your information to communicate with you for Service-related purposes. For example, we may send email to the email address you provide to us or text messages, to verify your account and for informational and operational purposes, such as account management, customer service, responding to questions or requests, system maintenance, and other Service-related purposes. We may also use your information to send you newsletters and updates.

Improve our Service. We use the information that we collect (i) to understand and analyze usage trends and preferences; (ii) to monitor and analyze the effectiveness of our Service; and (iii) to improve our Service and develop new products, services, features, and functionality.

Marketing and Advertising. As permitted by applicable law, we may use information we collect about you for marketing and advertising purposes, such as providing you with promotional materials (including for third party products and services) that may be useful, relevant, valuable or otherwise of interest to you which may be made available to you on or outside of the Service. Where required under applicable law, we’ll obtain your prior consent to send you electronic marketing communications.


Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.


We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:

Service Providers. We share information (including your personal information) with our business partners and service providers who provide services to us or to you (on our behalf), such as web site management, third party payment processors, information technology, and other similar service providers. We also may share your information (including your personal information) with our parent company, subsidiaries, joint venturers, affiliates or investors.

Third Party and Affiliated Marketing Partners. We may share, license or sell information (including your personal information) to third parties and affiliated marketing partners for their marketing or advertising purposes, including their online (e.g., e-mail marketing) and offline (e.g., direct mail) marketing programs.

Advertising and Analytics Providers. We also may provide personal information to advertising providers that you already may have relationships with (such as Facebook or Google) so that they can help us tailor our advertisements or reach you when you are on these third-party platforms. These advertising providers as well as our third-party analytics providers may set and access their own cookies, pixel tags and similar technologies and they may otherwise collect or have access to information about you, including your Device and Usage Information. This Privacy Policy does not apply to the activities of advertisers, advertising networks, advertising servers, and analytics companies outside of the Service.

Comply with Legal Requirements. We may disclose your information as we believe to be necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce our Terms of Service; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.

Corporate Transactions. We reserve the right to transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.

Aggregate, De-Identified Information. We may use your data to create aggregate or statistical information that does not directly identify a specific person, and we may share that information. For example, we may share anonymous and aggregated reports and information on user demographics and traffic patterns with third parties.

Third Party Influencers. We may share information collected from you through the Service with the influencer whose merchandise you purchased via the Service for their internal use in compliance with applicable law. As permitted by applicable law, such influencer may also use such information for marketing purposes, such as providing you with promotional materials that may be useful, relevant, valuable or otherwise of interest to you. Where required under applicable law, we’ll obtain your prior consent before permitting an influencer to send you electronic marketing communications.


The Service may contain links to other sites, maintained by third parties. These links are provided only as a convenience to you. We or our subsidiaries and affiliated companies have no control over, and are not responsible for any content, products or services offered by or found on third party sites, or their privacy policies. Links to third party sites do not constitute an assumption of liability for or sponsorship, endorsement or approval of these sites or the content contained on these sites.


We take steps in an effort to treat your information securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for the unintentional disclosure of your information and you acknowledge and agree that you use the Service and provide us with your information at your own risk.


We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at the contact information listed below. If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account. If you believe we may have any information from or about a child under the age of 13, please contact us at


The Service is intended for users located within the United States. We make no representation that the Service is appropriate or available for use outside of the United States. Access to the Service from countries or territories or by individuals where such access is illegal is prohibited. If you are visiting our website from the European Union or other regions with laws governing data collection and use, then please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information to the website, you consent to any transfer and processing in accordance with this Privacy Policy.


You may always direct us not to share your personal information with third parties, not to use your personal information to provide you with information or offers, or not to send you newsletters, updates, emails or other communications by:

sending us an email at; or
following the removal or unsubscribe instructions in the communication that you receive.
If you wish to verify, correct, or update any of your personal information collected through the Service, you may contact us at or the mailing address included in the Contact Us section below. In accordance with our routine record keeping, we may delete certain records that contain personal information that you have submitted through the Service. We are under no obligation to store such personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups or other technology-related reasons.

If you do not want the Service to collect information through the use of cookies, your browser may allow you to be notified when you receive certain types of cookies and restrict or disable certain cookies. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Please be aware that if you disable or reject cookies, some features may not work properly.

On your mobile device, you may also have a “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests. Note that even if you opt out using these mechanisms, you may still receive advertisements when using the Service.

You can opt-out of receiving further promotional emails from us by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at the email address listed below.

You can opt-out of receiving further text messages from us by replying to any message you receive from us, with the text “STOP”.


California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of personally identifiable information to third parties for their direct marketing purposes in the preceding calendar year (e.g., requests made in 2017 will receive information about 2016 sharing activities). We comply with this law by giving users the ability to tell us not to share personally identifiable information with third parties for their direct marketing purposes. To make such a request, send an email to We may need additional information to process your request.


If you have any questions or comments about this Privacy Policy, our privacy practices or if you would like to exercise your rights and choices, please contact us at or by writing to us at:


400 Corporate Pointe 

Los Angeles CA 90064


We may update this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy. If we make any revisions that materially change the ways in which we use or share the information previously collected from you through the Service, we will give you the opportunity to consent to such changes before applying them to that information.